100-Day Satisfaction Guarantee
100% Satisfaction Guarantee — 100 Days to Love It or We Make It Right
We stand behind everything we make — completely and without reservation. If for any reason you are not fully satisfied with your purchase within 100 days, we will make it right. It's that simple.
What Our 100-Day Guarantee Covers
Your satisfaction is the only standard we measure ourselves against. If you receive your order and it isn't everything you hoped for — whether because of how it performs, how it looks, how it functions in your space, or any other reason — you are fully protected for the first 100 days after your purchase.
Under our guarantee, you may choose to:
- Return your product for a full refund — no restocking fees, no deductions, no hassle
- Exchange for a different product — if something in our lineup is a better fit, we'll help you make the switch
- Receive store credit — apply the full value of your purchase to anything else in our store
We don't require you to give us a reason. We trust you. If you're not happy, that's enough.
How to Start a Return or Exchange
- Contact us within 100 days of your purchase date — reach out by email or phone with your order number and what you'd like to do
- We'll provide return instructions — we'll send you a prepaid return label or guide you through the process
- Ship it back — return the product in any condition; we don't require original packaging
- Receive your resolution — refunds are processed within 3–5 business days of receiving your return; exchanges ship promptly
Why 100 Days?
Most return windows are 30 days — and that might be enough time to unbox something and give it a quick look. But real satisfaction takes longer. We want you to actually use your product, incorporate it into your daily routine, and know with certainty that it's right for you. 100 days gives you that time.
It's also a reflection of how confident we are in what we make. We've spent years refining our designs, materials, and functionality. We believe in our products — and we want you to be able to test that belief in real life.
Frequently Asked Questions
Does the 100-day guarantee apply to sale items?
Yes. Our satisfaction guarantee applies to all purchases, including items purchased during promotions or sales.
What if my product was damaged during shipping?
Shipping damage is covered separately through our Lifetime Free Replacement Jar program. Contact us right away with a photo and we'll get a replacement out to you at no cost.
Do I need my original receipt?
Your order number is sufficient. If you don't have it, contact us and we'll look up your purchase by name or email.
Can I return a product I received as a gift?
Yes — contact us and we'll work with you to find the best resolution.
Our Promise
We're a small, family-owned company and every single customer matters to us. When you buy from us, you're not a transaction — you're someone we want to earn the trust of for life. Our 100-day satisfaction guarantee is the clearest way we know how to say: we believe in what we make, and we believe in you.
Ready to start a return or have questions? Contact our team — we respond quickly and always treat you right.